Shipping policy
SHIPPING AND DELIVERY POLICY
This Shipping Policy explains processing times, delivery options, and what to do if there’s a problem with your delivery.
Shipping info (quick view)
- Order cut-off: 15:00 (London time), Monday–Friday
- Processing time: Typically 1–3 business days (custom orders may take longer)
- UK Standard delivery: 3–5 business days (£2.85)
- Free UK shipping: Orders over £50
- International delivery: Europe 5–10 business days (£12.99) / Rest of World 7–14 business days (£19.99)
- Shipping contact: sales@pipecover.co.uk
PROCESSING TIME
- Orders are typically processed within 1–3 business days.
- Custom orders may require additional processing time.
- You’ll receive a confirmation email when your order ships.
ORDER PROCESSING CUT-OFF TIME
The cut-off time for order processing is 15:00 (London time), Monday–Friday. Orders placed after this time, or on weekends/bank holidays, will be processed on the next business day.
SHIPPING METHODS & COSTS
UK Domestic Shipping
- Standard Delivery (3–5 business days): £2.85
- Free shipping on orders over £50
International Shipping
- Europe: £12.99 (5–10 business days)
- Rest of World: £19.99 (7–14 business days)
DELIVERY INFORMATION
- Signature may be required for delivery.
- If you’re not available, the carrier may leave a delivery notice.
- We’re not responsible for delays caused by customs, weather, or events outside our control.
Tip for customers (reduces failed deliveries): Double-check your delivery address and postcode before placing the order.
DAMAGED OR LOST PACKAGES
- Contact us immediately if your package arrives damaged.
- For lost packages, we’ll work with the carrier to resolve the issue.
- Claims must be reported within 7 days of expected delivery.
CONTACT FOR SHIPPING QUESTIONS
Email: sales@pipecover.co.uk
Shipping FAQs
- How long does UK delivery take?
- Standard: 3–5 business days; Express: 1–2 business days.
- When do you dispatch orders?
- Processing is typically 1–3 business days (custom orders may take longer).
- Is shipping free?
- Free UK shipping on orders over £50.
- What if my parcel is lost or damaged?
- Contact us as soon as possible; report within 7 days of expected delivery.
Shipping FAQs
How long does UK delivery take? Standard 3–5 business days; Express 1–2 business days.
When do you dispatch orders? Processing is typically 1–3 business days (custom orders may take longer).
Is shipping free? Free UK shipping on orders over £50.
What if my parcel is lost or damaged? Contact us ASAP; report within 7 days of expected delivery.
